Novus Rehabilitation

Privacy Policy

When we collect sensitive information through this website, it is encrypted and transmitted to us in a secure way. You can verify this by looking for the “lock” icon in the address bar, and by the “https” at the beginning of the address for this website. All information transmitted on our secure online referral form is sent securely via protected email that is accessed only by authorized personnel.

We care deeply about the privacy of our clients and our team.

Your personal information:
- will be collected and used only as necessary and for the purpose for which it is obtained;
- will not be shared with any outside parties unless legally required;
- may be viewed by yourself at any time, and changes/corrections may be requested when necessary;
- will be kept only until our regulatory and legal requirements are met;
- is protected from theft, loss, unauthorized copying, modification or disposal;
- is protected by multiple systems of staff training, locked file cabinets, secure facilities, password protection, and technological security such as virus protection.

If you wish to provide feedback, if you have any privacy questions or concerns, or if you wish to exercise your rights related to your personal data, contact our Privacy Officer, Cheryl Heard at 519-494-1275 or cheard@novusrehab.ca. In the unlikely event that you feel dis-satisfied with our Privacy Officer’s attendance to your concerns, you may make a formal complaint to the Privacy Commissioner of Canada at 1-800-282-1376.

Usage Data

We may collect information about how our website is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's IP address, browser type, browser version, which pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We may use cookies and similar tracking technologies to track activity and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are safe and do not contain sensitive information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Website Links

This website contains links to other sites. We are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Contact Information

Head office address:
15 Barrie Blvd.,St. Thomas, ON, N5P 4B9
Head office phone: 519-637-0981
Privacy Officer: Cheryl Heard
Phone: 519-494-1275
Email: cheard@novusrehab.ca

Novus Rehabilitation

Accessibility Disclaimer

Novus Rehab is dedicated to ensuring our services support equal access, inclusion, and the utmost health and safety for our clients as well as our staff. We are committed to being accessible to all people, including those with disabilities.

We encourage persons of all abilities to join our team and will provide accommodations for the application process and ongoing employment as needed.

In addition, we are serious about providing a website that is accessible to the widest possible audience, regardless of technology or ability. We continually strive to increase the accessibility and usability of our website.

Should you experience any difficulty in reading our website, or have experienced any barriers or difficulties in accessing our service, please call us at 519-637-0981 or email info@novusrehab.ca.